Heal Your Dog Without Surgery

Custom braces for injury recovery, stability, and comfort

Frequently Asked Questions – FAQ’s

Here are our most Commonly Asked Questions About Our Dog Knee Brace

Frequently-Asked-Questions-FAQs-1

Q: What is your Process to Order a Custom Brace?

A:

1. Order your custom brace by going to https://poshdogkneebrace.com/product-category/braces/
2. After ordering online a Vet Techs will email you your measurement info and schedule your 1:1 Video call for measurements
3. Fabrication of the brace will take about 2-3 business days and then it will be mailed out
4. After receiving your brace, set up a call fitting with our Certified Technicians

Q: What is “Tibial Thrust?”

A:

: When a CCL/ACL injury happens, this causes the tibia to shift forward. This movement can cause pain and further damage to the joint if not suppressed and supported. Soft braces are not strong enough to suppress the tibia, and can result in poor outcomes. With the Posh Brace, we fully support the stifle and prevent tibial thrust with proper suppression.

Q: Are Posh Braces Waterproof?

A:

Yes, they are fully waterproof, even with underwater treadmill and swimming at the beach

Q: Is the Dog Knee Brace Adjustable?

A:

Posh braces can be adjusted with the expert assistance from our certified Veterinary Technicians through a video call. We can shorten straps, change femoral shell angle if needed, as well as lengthen the brace for growing puppies.

Q: Is a vet needed for the measurements or fitting?

A:

We leave that completely up to each client. We are more than happy to work with you and your vet, via video call. Or, you can also do everything from the comfort of your own home, with one of our wonderful Veterinary Technicians through a video call.

Q: We care for your dog, just like your dog was ours!

A:

The way we see it: your dog is our actual customer. We have been through the fear of contemplating the horrible and risky surgery on our 11 year old golden angel, Pasha, in 2013. We ourselves were exactly where you are now. We’ll help your dog and be your friend during this stressful time. We know firsthand exactly how you feel.

We have a much different perspective than any other dog knee brace company. When we first speak with you, you will talk with a company principal, not an employee our employees are quintessential dog lovers, or they are not part of our rapidly growing company.

Each and every posh dog knee brace is made with proprietary methods, only the best of everything, and A LOT of love for YOUR “pasha”.

Q: Do you have a Referral Program?

A:

Yes we do! We will send a $25 gift card every time you send us a new customer.

Q: What are the costs associated with getting a Dog Knee Brace?

A:

With Posh, you only pay for the brace plus shipping. We do not have any other hidden fees, unlike other companies. With a casted brace you will look to spend an additional $150-$600 for sedation and casting, along with vet visits to take the cast. You may see some casted braces cost less than our custom Posh Braces, however, after adding up the extra fees, some end up costing you double.

Q: How do I place an order to start helping my dog recover?

A: 

Simple! Just go to the “order your brace” icon and select the type of brace you wish to order (Knee, wrist, elbow). After you place the order, we will send you a welcome email with all of your measurement information. Next, we will schedule your 1:1 video call with our veterinary technicians to help you take the measurements we need. Then, we can start fabricating your custom brace. Finally, we will ship your custom brace. This entire process is usually about a business week from start to finish.

Q: Do you offer a discount if I ever need a second Posh Dog Brace?

A:

Yes – unlike any other company, we offer a discount of $75 dollars for the second brace, regardless of when you need one. Also we express ship every brace purchase.

But let’s say your dog has made a full recovery wearing our brace, and then injures the other leg (CCL). We recommend that your dog wear the posh brace for a period of 12 months. Then, after 12 months, we can convert the brace for the other leg, for about half the cost of a new brace. No other dog stifle brace company can do this and save a customer from having to spend the full amount on a new brace.

Our innovative company is the only one who can rebuild and convert an existing posh brace to fit the other leg of your dog, should your dog sustain an eventual injury on the other leg, rather than making an entirely new brace (This saves you around five hundred dollars). The cost for this conversion is $450 and includes a complete refurbishment at the same time.

Q: How fast can you get a Posh Brace to me?

A:

Fabrication of a custom posh brace ranges from 3-5 business days typically, with 2-3 day priority shipping. More than twice as fast as any other custom brace company! International shipments are sent via fed ex express, and shipping is usually less than 3-4 business days to CANADA.

Q: Will a Posh Brace help my dog with a completely torn ligament?

A:

Yes it will! In the 10 years that Posh has been around, and the over 14,000 patients we have worked with, we now know that it takes around 9-12 months to fully recover from a CCL/ACL tear. About 1 in 3 customers have a fully torn CCL (ACL) rupture, and still have a full recovery with our process. We have worked with many specialists over the years to fine tune our process, and are confident when we say that your dog can fully recover using a Posh Brace.

Q: How many months will my dog have to wear the Posh Brace?

A:

Generally 9-12 months, 12 if there is a minor meniscus tear. We need to give the joint adequate time for the scar tissue to form and re-stabilize the joint. We have juvenile scar tissue forming in 2-3 months, but it will fully mature in about 9-12.

Get a posh dog knee brace, and begin the recovery process in a week, with zero risk!

Q: Will your dog stifle brace fit if my dog has atrophy or is growing?

A:

Atrophy occurs quickly in many dogs with a joint injury. We factor this into our design, and can accommodate for a 30% flux up or down with muscle or weight. With our custom flexi-shell design, our brace is the only option for juvenile dog’s that need something that can be adjusted as they grow. Some cases we must re-make an entire new shell or modify the design, and this is usually less than $300.

Q: What kind of follow up do you offer to each dog customer?

A:

We include a free 1:1 video call with each dog customer, as well as supplement and physical therapy/walk schedule support from our certified Veterinary technicians.

Q: What is the warranty for the Posh Brace?

A:

Lifetime warranty

  1. The Tamarack Joints
  2. Semi-Rigid Shells to the flexible plastic frame
  3. Strut System

All other frame parts have a 150 day warranty within 150 days of receiving your posh brace, and you will not be charged for these items if defective in this time: 1. straps, pads, hock wraps, foam lining on shells.

Adjustments and fitting warranty: Within 120 days, after you receive your posh brace, there is no charge for required materials, video calls, or labor. After this time there will be a $45 charge to schedule with a technician.

*Please note: Our adjustment and lifetime warranty is VOID if:

  1. The device has been adjusted, repaired or altered by anyone other than Posh, or on a video call with advice from a posh technician, unless consent has been given to you, by us, in writing for any such modification. This does not include shortening ladder straps, that you can do anytime.

The device has been misused, negligence, or chewed

Q: Is there a charge to cancel, once you’ve started the order process?

A:

This rarely happens. When it does, and before we have started fabrication of your custom brace, we will issue a refund to you as follows:

We will issue a refund to you as follows, for up to 120 days:

  • If the cancellation occurs before a live video measuring call, we will charge you $75.00 for the account setup time.
  • If the cancellation occurs after a live measuring call, we will charge you $150.00
  • After we have begun custom fabricating a custom brace for a dog, we do not accept cancellations and there are no refunds.

These charges are for the direct costs we incurred with your authorization, and at your direction, as well as many hours of services which we rendered and hours expended preparing to help your dog with consultations. account setups, document preparation, emails, live video call for measuring with a licensed Veterinary Technician, sending out proprietary information, mailing, and the time it takes to discuss and process any refund.

If you decide to re-order at anytime, we credit you the cancellation charge toward a new brace.

Q: Does Posh Dog Knee Brace offer refunds?

A:

As with all other canine orthotic brace makers, we generally do not offer refunds. We invest hundreds of dollars in parts in fabrication each brace, and over 15 hours of time in providing a set of services to each customer. Therefore, we do NOT offer refunds, after we start making a custom made, one-of-a-kind brace.

With that said, in very rare cases at least we will consider refunding a part of dog knee brace.

Partial refund scenario 1: Extremely Rare Fit Issues – This has happened less than .01% of the time. We help dogs other companies turn away. – If we, NOT you, determine that we can’t fit a brace to your dog. Posh ortho dog will make every attempt to adjust the device free of charge (purchaser will pay all shipping charges in advance of such adjustments) during the warranty period.

If after up to the free 3 modifications and video fitting attempts, we, not the customer, determine that we cannot get the brace to fit properly and it is not wearable, and posh ortho dog alone has made that determination, and the customer has fully cooperated with us in a timely and friendly manner, we may, at our discretion, provide a partial refund of the original device cost, only after we receive the brace from you. Being rude instantly vacate any chance of partial refund.

If the purchaser simply does not want to use the device for reasons other than a confirmed improper fit to function, which WE will determine, and/or does not cooperate with us with up to three modifications and photos sent to us to examine for each adjustment, and does not Skype with us to adjust the fit, we do NOT offer a partial refund. Failure to follow our simple instructions is not grounds for partial refund.

Returning a brace to us without our authorization will not be ground for a refund in any amount.

We do NOT offer refunds for refusal of your dog to wear the device. We will do anything in our power to help compel the extremely rare dog to wear comfortable, flexible frame base.

Q: What if I do not send in the pictures we requested and do not do a video fitting call with my dog?

A:

We try to make our process as simple as we can, however, sometimes there are customers that don’t set up the fitting video call, and begin using the brace. This is dangerous, as we have not had the chance to properly check the fit of the brace, to ensure things look good. We want you to get every benefit from a posh brace, and help you with your recovery journey. If you choose not to comply with a fitting call, and make any modifications or adjustments, this could void your warranty.

Q: What services does Posh Knee Brace offer above and beyond the custom brace?

A:

We offer a product: a custom dog knee brace, and a set of services to support that product and to specifically help your dog. Our price includes payment for both our hours of services, parts, and custom crafting a posh brace. Our set of services include: phone consultations, other support phone calls with a licensed veterinary technician, account setup, document preparation, emails, sending out proprietary information, live video call with a licensed veterinary technician for measuring, mailing the custom posh brace to you, live video call with a licensed veterinary technician for fitting (sometimes two calls), making possible adjustments to the custom crafted posh brace, and more.

In fact, we render many hours and hundreds of dollars in services for each dog we help. In fact half of our time is devoted to fulfilling the necessary set of services to each customer.

Q: Does Posh Dog Knee Brace offer a “GUARANTEE”?

A:

No brace manufacturer, and medical products manufacturer for humans or for dogs, or medical professional ANYWHERE, can offer any kind of a “guarantee”.: Neither can we.

What we do “guarantee”

  • That we will treat your injured DOG as if your dog was our own.
  • Superb personal customer service.
  • The best custom, no casting, flexible knee brace anywhere.
  • That your dog will not die from the surgery, since a brace is not surgery.
  • That a custom dog knee brace will not cause an infection, which could be fatal.
  • Your dog will not have to endure 3 painful months of “postoperative rehab.”
  • Your dog will never have to suffer the 35% of wide range of complications arising from painful surgery.
  • Your dog will be allowed to start to recover right away with conservative management, brace, and supplements, unlike surgery.

Q: Influencer’s Referrals

A:

Call us for more information (509) 412-3065 or email us at poshintake1@gmail.com we would love to work with you and we do offer referral compensation.

 

General Questions About Bracing

Q: Do Knee Braces work for dogs?

A:

Yes, they help to stabilize the stifle joint providing the dog support for CCL/ACL tears, arthritis, sprain, strain, or even sometimes with luxating patellas. A knee brace used for 6-9 months can help a dog recover from CCL tear.

Q: What is the best knee brace for torn ACL/CCL in dogs?

A:

The Posh Dog Knee Brace is the best CUSTOM knee brace for dogs. It will completely stabilize, and immobilize, the knee, allowing for full weight to be placed on the injured leg. The custom Posh Dog Knee Brace is the best option for bot small and XL dogs, with our state of the art design, which allows the knee to re-stabilize, as well as begin building muscles.

Q: How many hours a day should a dog wear a knee brace?

A:

That depends on the activity level and supervision of the dog. We suggest using the brace during any active times. You will put the brace on for any outdoor activities, such as walks, potty breaks, car rides, play times, etc. You should never have your dog wear the brace during the night or when in a controlled space, like a kennel.

Q: Can a dog recover from a torn ACL/CCL without surgery?

A:

Yes, dog’s can heal without surgery. Many dogs can use bracing, physical therapy, and other conservative approaches to recover. We work with many veterinarians worldwide to help our patients fully recover.

Q: Should I put a brace on my dog’s leg?

A:

Depending on what your dog has, it is entirely safe to use a custom Posh Dog Knee Brace. We can help dogs with arthritis, stability and pain, young dogs that can’t have surgery yet, and many other reasons.

*Disclaimer – Results may vary per Individual Dog.

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