Help Your Dog Recover Without Surgery

Custom braces for injury recovery, stability, and comfort

Frequently Asked Questions – FAQ’s

Here are our most Commonly Asked Questions About Our Dog Knee Brace

Frequently-Asked-Questions-FAQs-1

Q: What is your Process to Order a Custom Brace?

A:

1. Order your custom brace by going to https://poshdogkneebrace.com/product-category/braces/
2. After ordering online a Vet Techs will email you your measurement info and schedule your 1:1 Video call for measurements
3. Fabrication of the brace will take about 2-3 business days and then it will be mailed out
4. After receiving your brace, set up a call fitting with our Certified Technicians

Q: Is a vet needed for the measurements or fitting?

A:

That decision is entirely up to you. We’re happy to collaborate with you and your veterinarian through a video call, or you can complete everything from the comfort of your home with one of our experienced Veterinary Technicians via video consultation.

Q: We care for your dog, just like your dog was ours!

A:

To us, your dog is truly our customer. We understand how emotional and overwhelming this moment can feel because we’ve been in your exact place—facing the fear and uncertainty of a risky surgery for our own beloved 11-year-old golden retriever, Pasha, back in 2013. That experience is at the heart of everything we do. We’re here not only to help your dog, but to support and walk alongside you during this stressful time.

What makes us different is our perspective. From your very first conversation, you’ll be speaking with a company principal—someone who genuinely cares and understands. And every member of our team shares that same deep love for dogs; it’s simply who we are.

Each Posh dog knee brace is thoughtfully crafted using our proprietary methods, the highest-quality materials, and so much love and care for your dog—your own special “Pasha.”

 

Q: What are the costs associated with getting a Dog Knee Brace?

A:

With Posh, what you see is what you pay—just the cost of the brace and shipping, with no hidden fees. Unlike other options, there are no surprise expenses along the way.

Casted braces often come with additional costs, including $150–$600 for sedation and casting, as well as veterinary visits for the casting process. While some casted braces may appear less expensive upfront, those extra fees can quickly add up—sometimes costing nearly twice as much in the end.

Q: How do I place an order to start helping my dog recover?

A: 

It’s simple! Start by clicking the “Order Your Brace” button and selecting the type of brace you need (knee, wrist, or elbow). Once your order is placed, you’ll receive a welcome email with everything you need to get started.

Next, we’ll schedule a 1:1 video call with one of our Veterinary Technicians, who will guide you step-by-step through taking the proper measurements. From there, we begin crafting your custom brace, made specifically for your dog.

Once it’s ready, we’ll ship it directly to you. The entire process typically takes about one business week from start to finish.

Q: Do you offer a discount if I ever need a second Posh Dog Brace?

A:

Yes! Unlike other companies, we offer a $75 discount on a second brace—no matter when you need it. We also include expedited shipping with every brace purchase.

If your dog makes a full recovery while wearing our brace but later injures the other leg (CCL), we’ve got you covered. We typically recommend wearing the brace for about 12 months, and after that, we can convert your existing brace to fit the opposite leg—at roughly half the cost of purchasing a new one.

Our innovative approach allows us to rebuild and convert your current Posh brace instead of requiring a completely new one. This can save you around $500. The conversion service is $450 and includes a full refurbishment of the brace at the same time.

 

Q: How fast can you get a Posh Brace to me?

A:

Our custom Posh braces are typically crafted within 3–5 business days, followed by 2–3 day priority shipping—making our turnaround more than twice as fast as most custom brace companies.

For international orders, we ship via FedEx Express, with delivery to Canada usually taking just 3–4 business days.

Q: What kind of follow up do you offer to each dog customer?

A:

Every dog we serve includes a complimentary 1:1 video consultation, along with personalized guidance on supplements and physical therapy/walking plans from our certified Veterinary Technicians.

Q: What if I do not send in the pictures we requested and do not do a video fitting call with my dog?

A:

We do our best to keep the process as simple and smooth as possible. However, it’s important that you schedule and complete your fitting video call before using the brace. Starting without a proper fitting can be unsafe, as we haven’t had the opportunity to ensure everything fits correctly.

Our goal is to help your dog get the full benefit of their Posh brace and support you throughout the recovery journey. If the fitting call is skipped and any modifications or adjustments are made on your own, this may void your warranty.

Q: What services does Posh Knee Brace offer above and beyond the custom brace?

A:

We provide more than just a product—we deliver a fully customized dog knee brace along with a comprehensive set of services designed to support your dog every step of the way. Your investment covers not only the brace itself, but also the time, expertise, materials, and care that go into crafting it.

Our services include phone consultations, ongoing support with a licensed Veterinary Technician, account setup, document preparation, emails, and access to our proprietary information. We also guide you through a live video call for measurements, carefully craft your custom Posh brace, ship it directly to you, and then conduct a second live video call to ensure proper fitting. If needed, we make adjustments to ensure the best possible fit and comfort.

In truth, we dedicate many hours—and hundreds of dollars in service—to each dog we help. Nearly half of our time is focused on providing the personalized support and care that every customer deserves.

Q: Do you have a Referral Program?

A:

Yes, we do! As a thank-you, we’ll send you a $25 gift card for every new customer you refer to us.

Q: Influencer’s Referrals

A:

Give us a call at (509) 412-3065 for more information, or fill out our contact form and let us know you’re interested in becoming an influencer. We’d love to connect—and we do offer referral compensation!

Policies & Procedures: Warranties, Cancellations, and Refunds

Q: What is the warranty for the Posh Brace?

A:

Lifetime Warranty

  • Tamarack joints
  • Semi-rigid shells (flexible plastic frame)
  • Strut system


150-Day Warranty (from date of delivery)
The following components are covered at no cost if found to be defective within 150 days:

  • Straps
  • Pads
  • Hock wraps
  • Foam lining on shells


Adjustments & Fitting Support

  • Within the first 120 days after receiving your Posh brace, all necessary adjustments—including materials, video consultation, and labor—are provided at no charge.
  • After 120 days, a $45 fee applies to schedule a session with a technician.

Warranty Conditions
Please note that both the lifetime and adjustment warranties will be void if:

  • The brace has been adjusted, repaired, or altered by anyone other than Posh, or without guidance from a Posh technician (unless prior written consent has been provided)
  • The device has been misused, neglected, or damaged (including chewing).


You may shorten ladder straps at any time without affecting your warranty.

Q: Is there a charge to cancel, once you’ve started the order process?

A:

Cancellations are rare, but we understand that situations can change. If a cancellation is requested before we begin fabricating your custom brace, refunds are handled as follows (within 60 days of your order):

  • Before the live video measuring call: A $75 fee will be deducted to cover account setup and preparation time.
  • After the live measuring call: A $150 fee will be deducted to cover services already provided.


Once fabrication of your custom brace has begun, cancellations and refunds are no longer available.

These fees reflect the direct costs and many hours of personalized service already provided on your behalf—including consultations, account setup, document preparation, emails, measurement video calls with a licensed Veterinary Technician, sharing proprietary information, and administrative processing.

If you choose to place an order again in the future, your cancellation fee will be credited toward your new brace.

Q: Does Posh Dog Knee Brace offer REFUNDS?

A:

As with most canine orthotic brace providers, we do not typically offer refunds. Each custom brace requires a significant investment—both in materials and in the 15+ hours of personalized service we dedicate to every customer. For this reason, once fabrication of your custom brace has begun, refunds are no longer available.

We are also unable to issue refunds after 60 days from the date of your order. If an order is placed but the process is not completed within that timeframe, you will receive a credit or certificate toward a future custom brace instead.

If you choose to cancel within the first 60 days (and before production begins), the following fees apply:

  • $75 if canceled before the measurement appointment
  • $150 if canceled after the measurement appointment

Please note, once production has started, cancellations and refunds are not possible.

If a customer chooses not to use the brace for reasons other than a confirmed fit issue (as determined by our team), or does not participate in the adjustment process—which may include up to three modifications, submitting photos for review, and attending video calls—we do not offer partial refunds. Following our guidance is essential to achieving the best outcome for your dog.

Returns sent without prior authorization are not eligible for a refund.

Additionally, we do not offer refunds if a dog is initially resistant to wearing the brace. While this is very rare, we are committed to working closely with you to help your dog adjust comfortably to their brace.

Q: What is your Custom Brace Order Policy?

A:

All custom orders require full customer cooperation, including providing any requested information—such as measurements, specifications, or approvals—within 365 days of purchase. If we do not receive the necessary details within this timeframe, the order will be considered abandoned and will be closed without refund or obligation for fulfillment.

Q: Does Posh Dog Knee Brace offer a “GUARANTEE”?

A:

No brace manufacturer, medical product provider (for humans or dogs), or medical professional can offer a universal “guarantee”—and neither can we.

What we can promise:

  • We will care for your dog as if they were our own
  • Compassionate, personalized customer support every step of the way
  • A high-quality, custom, no-casting, flexible knee brace designed for comfort and function
  • A non-surgical approach—avoiding the risks associated with anesthesia and invasive procedures
  • No risk of post-surgical infection related to an operation
  • No need to endure months of painful postoperative recovery
  • Avoidance of many complications that can be associated with surgery
  • The ability for your dog to begin recovery right away through conservative management, bracing, and supportive care

Our commitment is simple: to provide a safe, supportive, and thoughtful path forward for both you and your dog.

General Questions About Bracing

Q: Do Knee Braces work for dogs?

A:

Yes, they can be very effective. A knee brace helps stabilize the stifle joint, providing support for conditions such as CCL/ACL tears, arthritis, sprains, strains, and in some cases, luxating patellas. When used consistently for about 6–9 months, a knee brace can support your dog’s recovery from a CCL injury.

Q: What is the best knee brace for torn ACL/CCL in dogs?

A:

The Posh Dog Knee Brace is a custom-designed solution created to provide reliable support and stability for your dog. It helps reinforce the knee joint while allowing safe, comfortable weight-bearing on the injured leg—promoting a smoother and more confident recovery.

Engineered with a state-of-the-art design, the Posh brace is suitable for dogs of all sizes—from small breeds to XL—and promotes natural stabilization while helping rebuild strength and muscle over time.

Q: How many hours a day should a dog wear a knee brace?

A:

That depends on your dog’s activity level and how closely they’re being supervised. In general, we recommend using the brace during active times. It should be worn for outdoor activities like walks, potty breaks, car rides, and playtime.

The brace should not be worn overnight or when your dog is resting in a controlled space, such as a kennel.

Q: How many months will my dog have to wear the Posh Brace?

A:

Recovery typically takes about 9–12 months, and closer to 12 months if there is a minor meniscus tear. This allows enough time for scar tissue to develop and properly stabilize the joint. Early scar tissue can begin forming within 2–3 months, but full maturation and strength usually take the full 9–12 months.

With a Posh Dog Knee Brace, you can begin the recovery process in as little as a week—offering a safe, non-surgical path forward.

Q: Can a dog recover from a torn ACL/CCL without surgery?

A:

Yes—dogs can heal without surgery. Many recover successfully with bracing, physical therapy, and other conservative treatments. We also collaborate with veterinarians around the world to help support each dog’s recovery journey.

Q: Should I put a brace on my dog’s leg?

A:

Depending on your dog’s specific condition, a custom Posh Dog Knee Brace can be a safe and effective option. It can help support dogs with arthritis, improve stability and comfort, assist young dogs who aren’t candidates for surgery yet, and address a variety of other needs.

Q: What is “Tibial Thrust?”

A:

When a CCL/ACL injury occurs, the tibia can shift forward, leading to pain and potential further damage if not properly controlled. Soft braces often don’t provide enough support to limit this movement, which can impact recovery outcomes. The Posh Brace is designed to properly support the stifle joint and help control tibial movement, promoting better stability and protection during healing.

Q: Are Posh Braces Waterproof?

A:

Yes! Our braces are fully waterproof and can be safely used during activities like underwater treadmill therapy or swimming at the beach.

Q: Is the Dog Knee Brace Adjustable?

A:

Posh braces can be adjusted with the guidance of our certified Veterinary Technicians during a video call. We can help with strap adjustments, modify the femoral shell angle if needed, and even lengthen the brace to accommodate growing puppies.

Q: Will a Posh Brace help my dog with a completely torn ligament?

A:

Yes, it absolutely can help. With over 10 years of experience and more than 14,000 dogs supported, we’ve seen that full recovery from a CCL/ACL tear typically takes about 9–12 months. Even in cases of complete tears—about one in three of the dogs we work with—many are still able to make a full recovery through our process.

Over the years, we’ve collaborated with veterinary specialists to refine our approach, and we’re confident in the support and results a Posh Brace can provide for your dog’s recovery journey.

Q: Will your dog stifle brace fit if my dog has atrophy or is growing?

A:

Muscle atrophy can happen quickly in dogs with joint injuries, so we’ve designed our braces with that in mind. Our custom fit allows for up to a 30% change in muscle mass or weight—whether your dog is gaining strength or losing condition during recovery.

Thanks to our flexible shell design, Posh braces are also a great option for growing puppies, as they can be adjusted over time. In some cases, a new shell or design modification may be needed, which is typically available for under $300.

*Disclaimer – Results may vary per Individual Dog.

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